Why Online Businesses Need Digital Customer Experience Management The 21st century business industry has grown substantially from factory outlets and physical stores in mall to vendor sites and ecommerce websites. The cyberspace has provided a larger platform for global businesses to thrive, so that they are no longer constrained by the boundaries of place and locations of warehouses. In the digital age, everything can easily be purchased if a person has access to an Internet connection. Ecommerce has reached new heights and has slowly turned into a substitute for physical tenant stores, malls, arcades and strips. These days, almost everything
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